Technical Support Analyst

Provide Level II technical assistance to end-users for hardware, software, networking, various peripherals, and audiovisual (AV) systems by diagnosing and resolving issues to ensure minimal disruption to daily operations. Collaborates with other technology teams to escalate and address more intricate problems. Responsible to build, configure and deploy equipment to ensure devices meet company and security standards. Manages user access by creating, modifying, and removing accounts in Active Directory, maintaining accurate and secure access controls.

Essential FunctionsProvide level II technical support for hardware, software, networking, audio visual, and various peripherals ensuring timely resolution of issuesPerforms vulnerability management on all end user equipment to include software, drivers, and toolsPerforms Active Directory administration through creating, changing, and removing users accounts and workstations to maintain accurate and secure access controlsBuilds application packages and deploys security patches and updates using various tools to include Patch My PC, Microsoft Intune, and Microsoft Endpoint Configuration Manager (MECM)Creates and manages scripts using PowerShell and other common scripting toolsManages the print servers and other print management systemsVisits branch locations to assist with any digital and technology needsAdministers End User Services owned systems to include installing, updating, configuring troubleshooting and supportingProvides support for the credit union's audio/visual solutions and equipment. This includes video walls, digital sign displays, conference room equipment, video conference software and hardware, and online meeting softwareMaintains accurate asset inventories for equipment and manages and documents the equipment disposal process and proceduresDocuments and maintains all procedures for which this position is made responsibleWorks with hardware and software vendors for evaluations, troubleshooting, and warranty repairsClosely adheres to credit union security standards, policies, and proceduresParticipate in the on-call rotation as requiredBank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.