Technical Support Analyst II

22 May 2024

Vacancy expired!

Job Description:
  • Accurate case/incident management and tracking through ticketing platform, ensuring all incidents received are properly recorded, categorized, and prioritized.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary.
  • Positive phone demeanor and proven ability to interact effectively with customers and colleagues
  • Work collaboratively with peers to provide quick response, diagnosis, and first level resolution of user issues
  • Delivers consistent, reliable service. Ensure employees' needs are being met for every request/incident that is processed
  • Support virtual workstations for employees with VMware Horizon Client
  • Support laptops and desktop for employees with Microsoft Windows 10 operating system, Microsoft Exchange, Active Directory, and Microsoft 365
  • Trains and orients employees on the use of hardware and software
  • Coordinating with vendors to resolve technical problems with software and hardware
  • Assistance with administration and enforcement of security policies
  • Participate in the on-call rotation
  • Must be available for a 7am - 4pm MT shift

Technical Skills Required:
  • Troubleshooting skills and ability to explain technical concepts simply
  • Knowledge of mobile devices such as iPhones and Android
  • Ability to quickly learn new technologies and new products
  • Ability to multitask and work under time pressure while performing a variety of detailed tasks
  • Proficient computer skills in Microsoft Windows OS's, Office 365 Apps (Outlook, Excel, etc.)
  • Familiarity with ITIL practices
  • Process driven with high attention to detail and excellent follow through skills
  • Associate Degree or technical school, or equivalent combination of education and/or experience.
  • Microsoft and CompTIA certifications
  • Experience working in a Help Desk, Technical Support, Service Desk role

  • ID: #41378517
  • State: Colorado Denver 80201 Denver USA
  • City: Denver
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-05-22
  • Deadline: 2022-07-20
  • Category: Et cetera