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As the newest member of our team, you will be guiding our growing membership of electric vehicle owners through their adoption journey and providing ongoing support. You have a passion for technology and are service-oriented – having honed your service skills in the retail or hospitality industry. You see problems before they happen and think proactively about solutions in order to alleviate them in the future. This is an incredible opportunity for someone who wants to learn and grow their skill set quickly. If the idea of being a part of the future of energy sounds exciting, let's talk. You Value: Organization, Efficiency, Alternative EnergySpend your days:Guiding new EV owners through their adoption, including setting up accounts, answering questions, troubleshooting vehicle errors, and providing ongoing supportAssessing connectivity and compatibility for our growing fleet of EVsActing as a service advisor to our EV owners to help them successfully connect and reconnect to the platformIdentifying areas of improvement for products, services, and customer success methods – providing "voice of the customer" feedback to the development teamWorking with the development team on software QA/QC and gathering data for internal ad hoc reportsInteracting with our partners to understand and improve vehicle data qualityPitching in wherever you can – we're a small team with a lot of ground to cover!