Technical Support Engineer

We’re looking to hire a technical human who wants to learn new technologies and advance their career.

As a member of our technical support team, you will help resolve software and hardware issues for our customers.

This position handles the delivery of first-tier technical support and the resolution of customer issues. This includes being responsible for issues of moderate complexity and ensuring advanced issues are elevated to appropriate personnel and in a timely fashion. As a valued individual of our team, you'll develop and share strategies to improve the quality and efficiency of issue tracking and knowledge management tools. We are looking for a person with great troubleshooting skills who thrives in a team environment and approaches their job and challenges with a good attitude and as a team player.

Primary Duties:

Provide technical support, responsible for software and hardware related customer issues

Escalate advanced support issues to the appropriate personnel

Document support inquiries and improve issue tracking and knowledge management tools

Required Qualifications/Skills:

Technical degree in electronics, computing, engineering, or equivalent experience in diagnosing and resolving technical problems

The ability to navigate challenging situations in a professional manner

Excellent communications skills (written and verbal)

Great troubleshooting skills

Good attention to detail

Helpful Qualifications/Skills:

Experience providing technical support to external customers by phone, electronically, and face-to-face

Hands-on experience with software and computer hardware

Electrical and/or mechanical aptitude

Current Tech is the leading developer of 3D simulation software and PC based control systems for CNC tube bending machines. We are a small, well established Colorado company with a growing list of happy customers worldwide.

We offer:

- Excellent pay

- Health Care Benefits

- 401K with company match

- Paid time off

- +10 paid holidays

- Great work environment