Technician Tier I

Job DescriptionCompensation: $40k - $49K (based on experience) Employment: Contract to Hire Location: Onsite Our client is seeking a Tier I Support specialist for an exciting contract to hire opportunity. The Technician I is critical to the ongoing business of technology operations and client service. This role requires a high level of analytics and the ability to see the big picture for client needs. Problem solving, and exceptional customer service are core skills in this essential role.

• Maintains a professional attitude and works with integrity and responsibility
• Partners with clients to provide excellent service and proactively identify concerns
• Manages infrastructure as a holistic, end to end process
• Routes and classifies incoming service orders and handles escalations as needed
• Installs, configures, and maintains end user software and hardware
• Routinely solves mid to high level support requests with little to no supervision
• Offers cross functional support for all technology needs including IT and telephony
• Actively pursues continuous improvement and education as a technology professional
• Works in a streamlined manner on independent and collaborative tasks

• Associate's degree in Computer Science, Technology, or related discipline is preferred.
• Minimum two years of experience providing technology customer support
• Experience setting up network infrastructure and appliances is required
• Experience setting up servers, network domains, and remote access is required
• Experience with advanced network operations and maintenance is required
• Experience with current Microsoft Server Operating Systems is required