Telecom Network Engineer II

Job Description

• Responsible for Customer, Project Manager, and Field Service Technicians as well as OFFNet Carriers and Cell Backhaul installation/issues.
• This position requires the ability to interpret large amounts of complex data and network engineering tools and designs.
• Effectively troubleshoot issues, access numerous systems, databases to provide status updates and resolution in accordance with established practices and procedures.
• They are also required to contribute to their cross-functional team and act as a resource for colleagues with less experience.
• They will be capable of determining their own work priorities throughout the day depending on phone volume, work task queues, and special project timelines.

• Demonstrate proficiency in all service and equipment types
• Validate and implement CPE configurations for new Metro Ethernet service
• Review and quickly understand customer needs and expectations during customer calls
• Troubleshoot and resolve CPE issues as needed during installs
• Test and turn-up new circuits in a production commercial services environment, in accordance with all practices
• Ability to effectively utilize telnet/SSH, ticketing systems, and CLI
• Demonstrates knowledge of physical equipment such as switches, routers, or transport equipment
• Successfully conduct change orders including bandwidth upgrades and downgrades, disconnects, and COS changes
• Escalate issues with relevant notes and research, in a timely manner
• Open and update service tickets in database/tracking systems
• Consistently exercise independent judgment, discretion and sound communication practices in matters of significance
• Must be able to work nights, weekends, and variable schedules as necessary
• Other duties and responsibilities as assigned

• Experience working with Century, CCOM and TTS Remedy
• Education Level: Bachelor's Degree or Equivalent
• Certifications: CE-A required. CE-P, MEF, CCNA or JNCIA preferred
• Basic knowledge of networking concepts and understanding of the OSI model
• Ability to handle both internal and external customer interactions while providing outstanding customer service
• Ability to work quickly and efficiently under pressure
• Ability to work with minimal supervision
• Display reliability and a good attendance record
• Ability to maintain a positive attitude, even in difficult situations
• Ability to effectively communicate results of troubleshooting in an accurate and concise manner
• Innate ability to pay close attention to detail

• Bachelor's Degree in Engineer or similar
• Generally requires 2-5 years related experience