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- Demonstrates effective communication skills, both verbal and written as well as the ability to perform analytical and logical problem solving
- Effectively communicate with Sr. Management, Principle Engineers, Trading Partners, etc. as well as negotiate effectively with internal and external personnel, prepare scopes of work, and prioritize and organize effectively
- Expert knowledge in Voice Core platforms/technologies such as Metaswitch, Broadsoft, Nokia/Siemens-IMS, Ribbon Tandem elements, Oracle SBCs, Server based support, Sysadmin, scripting such as Python or PERL, Firewalls, and Load Balancers
- Advanced knowledge of PSTN (public switched telephone network) telephone industry practices that comply with BELLCORE standards (Bell Communications Research) as they apply to switching, voice transmission and testing, internetwork signaling, customer CPE.
- Advanced understanding of telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
- Expert knowledge of Voice Core protocols including SS7, Sigtran, ISUP, IP, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching as well as advanced packet analysis
- Configures and troubleshoots SS7, ISUP, SIP unassisted. Assists and coordinates the efforts of other TOE I/II/III in configuring and troubleshooting SS7, ISUP, and SIP.
- Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues, ability to direct IP connectivity troubleshooting and ability to direct trouble shooting efforts.
- Expert knowledge of call setup/teardown and call flows
- Prepares and reviews detailed RCA documentation as a post mortem for critical outages.
- Assumes a leadership role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.
- Follows established guidelines for telephone network daily health check procedures and determines call out protocols during outage situations.
- Performs technical planning, system integration, verification and validation, and supportability and effectiveness analyses for telephony production systems. Analyses are performed at all levels of total system product to include: concept, design, test, installation, operation, maintenance and disposal
- Ability to create MOPs for other TOE's for implementation, reviews and guides other TOEs in mop creation and implementation.
- Documents platform and telephone network architecture, and assists other TOEs in documenting platform and telephone network architecture.
- Evaluates and plans for core telephony equipment changes and expansions.
- Assists in the development of on-going reporting
- Performs other duties as requested by supervisor.
- Bachelor's degree in Computer Science, Engineering or related field or equivalent work experience.
- SSCA SIP School certification
- Minimum six (6) years of Wireline, Wireless, or Broadband telephony switch installation or administration
- Minimum six (6) years of Systems operations, configurations and problem resolution
- Minimum six (6) years of Database management and/or network configuration work experience
- Minimum six (6) years of Telephone Industry Experience
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
- Advanced ability to troubleshoot during outage situations and lead outage bridges
- Advanced knowledge of telephony disciplines (SBC, VoIP, SIP, SS7, etc.)
- Ability to effectively work with provider vendors.
- Advanced ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects/situations.
- Ability to use personal computer and software applications.
- Valid driver's license with satisfactory driving record within Company required standards.
- Knowledge of company products and services.
- Firm grasp of common word processing, spreadsheet, Presentation, Design software and concepts.
- Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
- Office Environment
- Network Lab environment
- 24X7 Network Operations environment
- Field Operations environment
- Occasional travel as required