The Ticket Supervisor partners with the Ticket Office Manager to deliver exemplary guest service and a seamless sales experience within the Mountain Sales Department. This role leads daily ticket office operations, ensuring accurate, efficient transactions and a welcoming environment that drives sales growth. The Ticket Supervisor supports and coaches staff to uphold high standards of guest engagement and teamwork. This position reports to the Ticket Manager.Applications for this role will be accepted until December 1, 2025.The budgeted salary range for this position is $58,656 - 60,415. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Essential Job Functions / Key Job Responsibilities Provide supervision and support to sales agents within the Mountain Sales team to ensure consistent delivery of exceptional guest service and achievement of sales goals Model and uphold exemplary customer service standards to foster a guest-focused and sales-driven team culture Manage employee workflow and create effective team schedules that optimize guest service coverage and sales opportunities Oversee purchasing and maintenance of administrative supplies to support efficient operations and a professional guest environment Deliver ongoing training on operating standards, product knowledge, upselling techniques, software systems, and customer engagement to boost sales and guest satisfaction Analyze team performance metrics to identify sales trends and guest feedback, providing actionable insights to management and training teams Address and resolve guest issues promptly and professionally while communicating outcomes to relevant parties to ensure guest loyalty and retention Develop strong working relationships with key personnel to enhance interdepartmental communication and collaboration that benefits guest experience and operational success Gain working knowledge of all Mountain Sales systems including access gates, self-service kiosks, reservation platforms, and training tools to support seamless guest transactions and sales flow Demonstrate flexibility to work across multiple locations as business needs require to maintain consistent guest service and sales support Support sales initiatives by coaching staff to maximize revenue opportunities while enhancing the guest experience Other duties as assigned