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Position SummaryUnder general supervision, performs a variety of computer systems administration and support tasks,  including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and phones for the entire Organization. Responsible for providing desktop support, training, software upgrades, and telephone system support.  Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully.Essential DutiesProvide Tier II level Helpdesk support on hardware/software issues throughout the Organization.Provide Tier II level Helpdesk phone support and programming as necessary. Maintains local company intranet website and server.Installs, monitors, and maintains company network infrastructure and network equipment.Provides direct support to the Director of IT and takes projects on willingly.Ensures functionality and connectivity for all Medicare or CMS based applications and systems.Investigates and implements new software and technologies that help overall business efficiency.Assists MIS I with day-to-day ticket overflow and provides guidance on possible solutions.Other duties as assigned.