Unified Communications Operations Technician with TS/SCI

Information Management Group
Coloradosprings, CO
13 May 2024

Vacancy expired!

Overview

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.

IMG is hiring a full-time

Unified Communications Operations Technician with TS/SCI at its Colorado Springs, CO

location.

Responsibilities

The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of VC Wizard, Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.

  • Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.
  • Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services
  • Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
  • Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
  • Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
  • Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
  • Manage resource availability and conflicts for Video Networks.
  • Possess understanding of dialing protocols to include H.323, E.164 and SIP.
  • Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
  • Ensure compliance with network security policies and procedures.
  • Create and report all outage notifications and network related issues according to standard operating procedures.
  • Providessystem/equipment/specialized training and technical guidance to lower skill level employees.
  • Assist in responsibilities as tasked by GDIT Management.
  • Participate in special projects as required by GDIT Management.

Qualifications

Clearance Required: TS/SCI to start. Candidate must be able to pass a CI Poly.

Required Certification

: Must be DD 8570 IAT II compliant

Desired Certifications:
  • Network +
  • ITIL Foundations
  • Agile Foundations
  • CCT Collaboration (CLTECH)
  • CCNP Collaboration (CLFNDU)
  • CCNP Collaboration (CLCOR)
  • CCNP Collaboration (CLACCM) and or (CLCNF)

Education/Experience:
  • Meets one of the following education/experience combinations:
    • High School Diploma + 9 years
    • Associate's Degree + 7 years
    • Bachelor's Degree + 5 years
    • Master's Degree + 3 years
    • PhD + 0 years

Flexibility Requirement:

NOC is 24x7 shift work; to include weekends and holiday for all employees
  • Day Shift: 6am - 2:30pm
  • Swing Shift: 2pm - 10:30pm
  • Mid Shift: 10:30pm - 6am

COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.

IMG COMPANY BENEFITS
  • Health, dental, vision, and life insurance
  • Short term and long term disability insurance
  • 401(k) with generous company match
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 15 days of personal leave plus paid federal holidays
  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.