VoIP System Engineer

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.The anticipated term of this engagement will be 3 months. This term could be extended based on company business needs.CW-Info Systems Engineer IVThe Engineering job designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization's operating systems.Key Responsibilities and Duties

Formulates system scope through research and fact-finding to develop or modify moderately complex information systems.

Evaluates and implements changes to existing system logic difficulties and documentation as necessary.

Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions.

Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.

Identifies and documents all system constraints, implications and consequences of various proposed system changes.

Educates end users on system designs and functionalities through creation of training materials and conducting demos.

Evaluates the efficiency and effectiveness of application operations and troubleshooting problems.

Educational Requirements

University (Degree) Preferred

Work Experience

5+ Years Required; 7+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level8ICCW Info System EngineerLocations for Hire (Hybrid): Charlotte NC, Broomfield CO, Frisco TX, Chicago ILThe TIAA IT Unified Communications (UC) team is responsible for the strategic planning, design, implementation, and operationalization of all US and international communications services. We are modernizing and transforming the communications services to further leverage Cloud-based solutions, in a manner that provides secure, reliable, and high performance to support critical communications for enterprise, call center, and trading floor environments. The modernization and transformation projects will aggressively upgrade our existing enterprise network in all enterprise locations with reliable capabilities and a higher confidence of mitigating future incidents.Responsibilities:The UC Network Engineer leads engineering strategy formulation, service design, transition methodologies, supports Operational activities, and continuous improvement initiatives. Key vendor experience based on Zoom Phone, AT&T BVoIP, Avaya VoIP, Oracle SBC, and AudioCodes SBC is imperative. This includes experience with implementing and supporting major carrier SIP Trunking, call center ACD queuing and routing, trading floor private-line VoIP systems. Generates conceptual, logical, and physical voice network architectures, produce design documents, testing analyses, and test plans. Consults to define operational processes, including automation of repetitive activities using shell scripting or automation tools (Ansible APIs), user self-service through tools supporting Zoom and Avaya integration (Starfish, Unimax), and Linux-based system administration. Provides risk assessments to ensure sound architecture that meets client needs. Works with internal control partners and external vendors to drive technical accountability for network standards, baselines, architecture, and solutions engineering.Key Technologies :

Zoom Phone

Avaya Aura 10.x

Oracle SBC

AudioCodes SBC

AT&T VoIP (IP Flex and IP Toll Free)

VMware/Nutanix

Ansible Tower, Power Automate, Powershell

RedHat Linux and Windows virtual server management

Certificate management

802.1x EAP-TLS

Splunk integration and dashboard development

Poly and Audiocodes phone devices

Day to day functions include:

Service Strategy: Assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy and design; Support budgeting, accounting integration into Telecom Expense Management; Build business case and project scoping.

Engineer Design: Coordinate all service design activities, processes and resources; Service Level Agreement (SLA) decomposition and definition. Incorporate SLAs into solution design; Define, analyze, plan, measure and improve all aspects of the availability, capacity, DR, and performance of services; Acquire and comply with all Cyber, Compliance, and Vendor Management controls; Document and manage process for High Level and Low-Level engineering designs.

Operations Readiness: Document and implement all Service Management and testing requirements; Document Standard Operations Procedures (SOP) and Knowledge Base info; Implement Alerting and Reporting capabilities; Define Access Management in compliance with Cyber IAM controls.

Identify, design and implement flexible, responsive, and secure technology services

Research and evaluate infrastructure strategies, hardware/software, security and networking products

Advise management of options, risk vs. cost, benefits and other impacts of infrastructure solutions

Set technical standards for network infrastructure, security baselines, policies and procedures

Develop and document infrastructure support policies and guidelines

Monitor trends and recommend future architecture strategies and roadmaps

Educate and mentor IT support staff as needed, including requisite training on technology and governance

Research and stay current on Infrastructure best practices and function as a subject matter expert in this area

Work with outsource vendor to drive sound architectures, engineering designs, and configuration templates

Engage in complex production impacting technical issues and work to troubleshoot and restore service

Develop and Publish Return On Investment (ROI) analysis and support Business Case development

Define Application Sizing Effort (Appliances, Infrastructure, Desktop, and Services)

Project Consulting

Project Cost Estimates (Headcount, Statement Of Work development, Equipment and Service contract cost, maintenance, licenses, subscriptions)

Plan for Advanced Feature Adoption

Acquire key functional and non-functional requirements and specifying best-fit solutions

High Level Design Documentation (Develop and support peer reviews)

Low Level Design Documentation (Develop and support peer reviews)

Disaster Recovery/High Availability Design and documentation

SDLC Submissions and Reviews (Demand Intake documentation, Architecture/Cyber/Cloud committee approvals)

Produce high quality documentation (e.g,. Tech Design and Integration Docs, Baseline configuration, SOPs)

Operational Handoff Knowledge Transfer (Playbook for ITIL Ops functional areas)

End User endpoint test and integration (Device-specific, Desktop/VDI, Mobile BYOD/MDM)

Adjunct Service Design (e.g., E911, call recording, call detail records)

Network Integration Specification (BW/QoS, COS, DNS, DHCP, etc.)

Cyber Assessment, Configurations, and Support Activities (Encryption, Certificates, External Support Acccess Connectivity, IAM/Service Accts, DLP, Vulnerability Scans, Attack Threat PENTEST)

Proof of Concept and Lab Testing

DevOps (e.g., scripting for automation and integration)

Develop and Publish Service SLA

After-hours Deployments

Adhoc Consulting

Job Requirements / Qualifications:

Preferred Certifications: Zoom Phone, Avaya solutions

Preferred Certifications: DevOps development with Power Automate, Power BI, Ansible.

Bachelor’s degree in Computer Engineering or related relevant experience

Required Skill sets: AT&T VoIP, Zoom Phone and Avaya VOIP and ACD, Call Routing, Voice network support services: QoS, DHCP, DNS, 802.1x, SIP/CTI integration to 3rd party systems IPC Networking Sevices, Oracle SBC, AudioCodes SBC, carrier VoIP and IP Toll Free configuration and troubleshooting

5+ years working experience with a broad range of hardware, networking and telephony solutions.

Related SkillsStart Date: 04-Sep-2023End Date: 31-Dec-2023Travel Required: NoBase Pay Range: $86.34/hr. - $100.00/hr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.Privacy Notices

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