AVP, Technical User Experience Lead

Together we fight for everyone's opportunity for a better financial future.

• Develops strategies and programs to improve employee engagement and user change management focused on technology driven improvements
• Understands the critical stages within the employee lifecycle and ensures a superior IT experience across the entire lifecycle
• Explores and implements technical solutions that improves experience and efficiencies throughout the organization
• Advises, counsels and provides strategic direction to technical teams
• Creates and leads employee feedback channels including surveys, and focus groups
• Partners with other key user experience areas (i.e. Human Resources) to support broader Voya initiatives and alignment
• Maintains strategic relationships, practices active listening and solicits relevant feedback. Ensures feedback is acted on
• Ideates and designs initiatives that will establish, or improve, positive employee experiences
• Partners with technology leaders to create a technology landscape that provides employees with the tools and capabilities they need to maximize their productivity
• Understands the IT systems, tools and processes involved in the employee onboarding process and strives to make them efficient and effective
• Develops dashboards, reports and Key Performance Indicators (KPI) to capture and track improvements and their effectiveness
• Collaborate with the Voya Learning Center to design relevant IT training opportunities
• Understands the Technical User Experience vendor landscape. Effectively works with technology leaders to implement, or enhance, software and tools that improve employee engagement
• Continuously monitors the employee IT experience and engagement, recommending improvement programs as required
• Ensures the employees have role clarity, are focused on Voya's purpose and defined business priorities, and are working on the most relevant IT activities
• Builds a matrixed group of change agents that understands the future workplace vision and can help create enthusiasm

• Bachelor's degree in Computer Science, Engineering or a directly related field; Master's Degree preferred.
• Fifteen+ years of progressively responsible IT experience, including 10 years in IT management.
• Strong financial and organizational management experience (managing 100+ staff organizations, with $7m + operating budget).
• Strong understanding of financial service and insurance business and technologies.
• Significant experience in multiple areas of IT field, including new computing architectures, systems support strategies, IT Services and/or process and project methodologies.
• Demonstrated success in project management and execution involving multiple major projects or a substantial record of success delivering complex IT services to a diverse clientele.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.