Business Analyst

job summary:

• Ability to read, write and speak English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
• Excellent understanding of the customer life cycle, and how it is enabled by underlying systems and processes.
• Proficent with organizational and time management skills - this position will be working on multiple projects with multiple customers concurrently.
• Ability to prioritize and organize effectively and manage multiple projects and assignments.
• Ability to develop working relationships with peers and project members.
• Excellent critical thinking skills.
• Working understanding of Visio, Powerpoint, Excel, Word, Jira, Chalk
• Detail-oriented; ability to analyze business objectives and goals on an investigative level
• Ability to work independently with minimal instruction.
• Maintains a positive, forward thinking professional demeanor under pressure.
• Understands when to escalate to leadership.
• Proven ability to perform effectively in a fast-paced environment.

• Business Analysis experience or Cable/wireless related experience - 3+ Years
• Telecommunications Industry experience - 3+
• Business Analyst or Product Owner - 2+
• Excellent interpersonal skills
• Excellent presentation skills with small-to medium-sized groups.

• Responsible for eliciting, validating, verifying and documenting feature requirements from impacted stakeholders.
• Translate high-level business needs into User Stories to illustrate purpose of functional requirements, always with a clear and concise understanding of the customer experience (consumer and internal business partners)
• Leads meetings and working sessions with cross-functional stakeholder groups to drive collaboration and positive outcomes.
• Provide recommendations to management for critical, timely decisions.
• Responsible for leading multiple projects/features simultaneously.
• Ensures structure, content and integrity of all features artifacts are maintained.
• Serves as a point of escalation for architects, scrum masters, and other business analysts and project leaders.

• Experience level: Experienced
• Minimum 6 years of experience
• Education: Bachelors