Customer Support Specialist

AECOM is hiring full-time Customer Support Specialists (CSS) to join our Sustainable Mobility Group. You’ll be the voice of Connecticut’s passenger rail and transportation programs, providing support to riders of CTrail Shore Line East, CTrail Hartford Line, and CTrides.If you love helping people, thrive in a fast-paced environment, and feel confident navigating multiple tech platforms at once, this is a great opportunity to join a team making a difference in how Connecticut moves. The responsibilities of this role include, but may not be limited to, the following:Provide outstanding customer service across phone, live chat, and email.Answer questions, resolve issues, and process requests with professionalism and care.Send out real-time service alerts to keep passengers informed.Research and share information about transportation services in Connecticut.Use multiple systems simultaneously to manage tickets and respond quickly.Conduct follow-up calls when needed to ensure issues are resolved.Support quality control reviews and assist with AI support tools.