DevOps/AWS/WebSphere

As a Cloud Operations Engineer, you will report to the IT Manager of Support Services. As part of the Network/Cloud support team, you will provide best-in-class customer support for AWS Cloud Infrastructure, including optimization and configuration of customer AWS environments.

• Perform daily system monitoring and troubleshooting for Mission customers, which includes verifying the integrity and availability of cloud infrastructure, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, live data feeds, and batch processing
• Communicate with vendors and other teams about technical issues
• Write knowledge base articles and runbooks for commonly asked questions or frequently reported issues, including root cause analysis (RCA)
• Perform changes to infrastructure outside of documented runbooks such as software upgrades and patching
• Lead technical projects to deploy new tools or features
• Mentor LAN Support Team and Help Desk staff

• 3+ years hands on experience managing AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch
• 3+ years hands on experience building and configuring workloads, EC2 instances, RDS, VPC’s, etc…
• 3+ years of Linux System Administration experience (Linux and Windows)
• Experience managing high-volume networks and large traffic websites, including the IT infrastructure
• Experience configuring network firewalls, VPN, Routers/Switches, and Load Balancers
• Experience with web server applications (Apache, nginx, Tomcat, IIS) and administrating web application environments (LAMP, RoR, Java, or ASP.NET)
• Experience managing and configuring DNS, CDNs, SSL and Load Balancing
• Experience automating repetitive tasks to build efficiency (Ansible, Python, or Bash)
• Experience with MySQL or SQL Server infrastructure
• Experience in a technical customer support role that includes planning, coordinating, problem resolution, and documentation
• Experience deploying Infrastructure as Code using configuration orchestration tools (Terraform or CloudFormation)
• Be able to work a flexible schedule including nights, weekends, and holidays
• AWS Associate Certification