Director, Digital Operations

JOB SUMMARYServes as the head of Operations for Digital Partner sales and Digital Channel, working to acquire new customers through cost-effective sales, while carefully mitigating risks of a rapidly changing online marketplace. Leads operational and marketing efforts through Charter’s affiliate partnerships to drive online sales and revenue for Charter Communications. Collaborates with cross functional groups to judiciously manage budgets while executing offer and bounty strategies aligned with the larger organization.MAJOR DUTIES AND RESPONSIBILITIES

Operation end to end management for Digital Partnerships and Online channel.

Provide full strategic, budgeting, and accounting responsibility for Digital channel.

Develop, plan, coordinate, and execute overall digital operational strategy, including compliance and oversight of eCommerce, email, mobile advertising, social media, search engines and digital/online communities and corporate website.

Work closely with advertising, marketing, sales, Web design and development teams to ensure the digital and online marketing strategy supports business strategy.

Assist senior leaders and/or executives in defining digital sales and operational organizational goals and strategic plans.

Act as primary sales operations leader for offline transactions, inclusive of process, optimization and escalations.

Lead business development and operational strategic partnerships efforts across digital marketing to further drive growth for the channel.

Plan, develop and implement internet marketing and operational strategies to promote products/brands and services online (e.g., social media, mobile advertising, search engine, email, etc.).

Oversee development and compliance of e-marketing content and material.

REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.

Work through complex, enterprise level issues with a methodical approach.

Possess a self-motivated, competitive spirit and desire to manage and motivate team.

Carry a positive and professional demeanor.

Detailed orientated with exceptional analytical skills.

Ability to effectively negotiate with vendors and partners to drive optimal sales volume.

Knowledge of sales strategies and procedures

Knowledge of pricing, contract and billing procedures

Ability to travel to multiple locations.

Knowledge and ability to use computer and software applications.

Expert knowledge of telecommunications products and services

Outstanding leadership skills to function as a strategic business leader able to align with company.

Advanced knowledge of all functions and related tasks in the area of retail and sales operations

Required EducationBachelor’s degree or equivalent industry experience required.Required Related Work Experience and Number of YearsManagement experience 10+ yearsSales management experience in the cable/telecommunication industry 8+ yearsProgram management experience 5+ yearsDigital marketing experience with a proven track record of driving performance 3+ yearsWORKING CONDITIONSOffice environmentMST705 2025-49948 2025Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)