Director, Infrastructure and Cloud Services Governance and Compliance

Who Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

• Establish and standardize framework and operating model to advance governance & control adherence capabilities across ICS
• Control adherence planning, testing, validation, and reporting
• External Certification Validation Planning & Coordination
• Partner with TRP to develop and execute on strategy for policy updates opportunities to advance our maturity through automation, process optimization and leveraging strategic technologies
• Serve as the enterprise and/or business group contact with state or federal regulatory agencies in partnership with the business and other internal constituents; engage on a broad range of topics and inquiries, including, but not limited to: market conduct exams, regulatory audits or investigations, data calls, and company licensing.
• When appropriate, coordinate responses with other business groups and/or corporate Compliance.
• Will design, monitor and negotiate corrective actions and potential penalties.
• Direct other team members relative to approach and strategy during regulatory activities.
• Review, assess and influence responses and materials from business partners to ensure information is responsive to the request and appropriate.
• Establish reporting objectives for staff or team members relative to management reporting.
• Measure and monitor compliance to internal controls and regulatory compliance.
• Provide direction to staff and/or business clients to ensure effective implementation.
• Oversee proactive audits of regulatory content implementation.
• Review new or revised laws, regulations, bulletins and regulatory publications applicable to Travelers business. Assign these items to the appropriate line of business so that proper action can be taken.
• With legal assistance, work with business areas to understand and communicate the impact of new or revised laws, regulations, bulletins and regulatory publications and implement appropriate changes or controls in response if required.
• Advise, Consult, Train on Regulatory Matters/General Compliance Issues
• Direct research and analysis on complex regulatory issues and collaborate with business areas to provide consultation and guidance on compliance, licensing, and regulatory issues regarding the development of new and existing products, workflows and strategies. Determine potential impact on other products and/or states.
• Design, execute, and/or support compliance awareness training for the business.
• Identify need and direct the development of compliance procedures and internal protocols.
• Develop strategy and direct work relating to the identification of regulatory compliance or control/workflow gaps through various proactive risk-based compliance techniques. Provide direction in the development of recommendations and/or corrective action plans and monitor for completeness.
• Oversee development and analysis of competitor research, data and industry websites and participate in industry events to identify state or subject matter trends. Proactively assess specific compliance attributes that are the subject of regulatory criticism for competitors.
• Support the development of product strategy and filings by conducting complex competitive analysis and research.
• Develop and maintain understanding of state and/or federal regulatory climate. Communicate relevant market regulatory activity to influence regulatory response and business strategy.
• Vendor & Third Party Regulatory Oversight
• Manage day to day compliance vendor relationships.
• Direct staff who monitor performance of regulatory vendors and third-parties to ensure accuracy and adherence to regulatory requirements.
• Perform other duties as assigned.

• Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjust communication based on audience.
• Exhibit active and effective communication skills with team members - including active listening and effective written and verbal communication skills.
• Ability to clearly and concisely communicate with the business.
• Demonstrate willingness, cooperation, and concern for business issues.
• Ability to understand assigned business unit and business priorities.
• Ability to build and foster relationships with team, business, and technical partners to achieve objectives.
• Ability to coordinate with other technical areas to achieve project/department or division goals.
• Ability to manage time and competing priorities and provide management with accurate and timely status information.
• Technical expertise to understand detailed issues around business continuity, security, and overall risk in IT
• Experience establishing and managing objectives and key results and key performance indicators for the governance, risk, compliance and business process management capabilities
• Advanced leadership skills with the ability to effectively inspire others and promote a vision for the organization
• Ability to Interact effectively with others across all functions and levels within organization
• Advanced ability to manage competing priorities simultaneously and follow through to ensure timely completion.
• Strong analytical mindset with the ability to utilize data to improve business processes
• Ability to think strategically to solve unusual as well as common work problems
• Demonstrate excellent verbal and written communication skills.
• Ability to communicate; influence and negotiate at all levels within the Department or external contacts.
• Strong interpersonal skills and ability to represent the company in various environments.
• Ability to Effectively Attract; Develop and Retain Top Talent.
• Maximize individual and organizational Performance.
• Hold others accountable.
• Exceptional ability to think strategically and apply critical thinking skills.
• Demonstrate strong self awareness.

• Minimum of 7 years of relevant business and/or regulatory experience required.

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.