Field Refresh Technician job vacancy

Vacancy expired!

job summary:

The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.

location: Bristol, Connecticut

job type: Contract

work hours: 8am to 5pm

education: Bachelors

responsibilities:

Daily installations for all hardware that is being refreshed, reimaged or memory installed
Service Level desktop incident resolution for cast members
Imaging and staging hardware
Wiping devices that are returned from the field for return to inventory
Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.)
Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshoot
Post Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.
Lift, carry and transport computer equipment

qualifications:

Experience level: Experienced
Minimum 3 years of experience
Education: Bachelors

skills:

Microsoft (3 years of experience is required)

Escalations

Active directory

Field Service

SERVICE NOW (1 year of experience is required)

SCCM (1 year of experience is required)

TCP/IP (1 year of experience is required)

Exchange

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information

ID: #44897292
State: Connecticut Bristol 06010 Bristol USA
City: Bristol
Salary: USD28 - USD28
Job type: Contract
Showed: 2022-08-15
Deadline: 2022-10-13
Category: Et cetera