Vacancy expired!
Our government client is looking for an experienced
Help Desk Analyst on a 12+ months renewable contract opportunity in Hartford, CT. Position: Help Desk AnalystSCOPE OF WORKThe agency needs to engage the service of a Help Desk Technician 2 consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of agency User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.POSITION ROLE AND DELIVERABLESWe currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.REQUIRED SKILLS AND EXPERIENCEIn addition, the agency requires:A minimum of one (1) year of prior experience demonstrating the following knowledgeand skills:1. PC Hardware and software installation2. End user support - face to face and via telephone3. Excellent customer service skillsIt’s highly desirable that the candidate also have:1. Experience with computer system and user administration.2. Technical familiarity with Microsoft Active Directory.3. Experience with Windows 104. Experience with Office 3655. Experience with Device Management, Device Imaging, Device TroubleshootingRequired Skills:SkillsQualificationCompetencySkillsDOSProficient (4-6 Years)SkillsDNSNovice (1-3 Years)SkillsWindows 10Proficient (4-6 Years)SkillsHelp DeskProficient (4-6 Years)SkillsActive DirectoryProficient (4-6 Years)SkillsOffice 365Proficient (4-6 Years)SkillsCommunication skills both verbal and writtenProficient (4-6 Years)SkillsLearning abilityProficient (4-6 Years)SkillsTeam workProficient (4-6 Years)SkillsMicrosoftOfficeProficient (4-6 Years) About Vector:Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAYwww.vectorconsulting.com“Celebrating 30 years of service”- ID: #43662989
- State: Connecticut Hartford 06101 Hartford USA
- City: Hartford
- Salary: $25+
- Job type: Contract
- Showed: 2022-06-28
- Deadline: 2022-08-23
- Category: Et cetera