HR Generalist

What You Will Do

• Provides exemplary customer service to our team members and delivers warm, knowledgeable HR support; acts as a company ambassador during internal events, as applicable
• Acts as a leader for the organization, exhibiting our core values: Deliver Excellence; Build Trust; Be a People Person; Create Value; Innovate; Own It
• Maintains the highest level of confidentiality and discretion
• Identifies training needs and partners with the appropriate parties within the organization to address
• Creates unique training content and revises present training programs, as applicable
• Oversees the quality of delivered training and provides best practice suggestions
• Provides subject matter expertise regarding GalaxE’s learning management system (LMS)
• Supports and maintains all corporate policies, procedures, quality, and confidentiality standards as outlined in the GalaxE Group Employee Guide
• Provides HR policy guidance and interpretation for domestic operations; advises HR Manager on and supports policy creation
• Supports the full life cycle of employment, including onboarding and exit processes
• Provides tactical consultation and guidance to management (coaching, counseling, development, disciplinary actions)
• Maintains employee-related databases and prepares reports for management
• Organizes, completes, and presents projects as assigned
• Partners with our onshore and offshore teams, as applicable
• Promotes professionalism, and a collaborative, learning environment within the team; works closely with other HR team members to provide 360 support
• Innovates best practices in people programs and implements an array of HR-centric programs
• Works closely with management and employees to improve communications, enhance working relationships, build morale, and increase productivity and retention
• Analyzes trends and metrics in employment practices to develop solutions
• Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations
• Maintains records, reports, and logs to ensure compliance
• Uses available tools, including MS Outlook/Word/Excel; UltiPro; other software, etc.
• Understands GalaxE policies and processes; own HR processes and obtain required approvals, as applicable
• Keeps manager informed about progress, news, and delays
• Exhibits a “no task too small” attitude and is a team player
• Other duties, as assigned

• Strong HR project management skills
• Understanding of learning and development best practices
• Ability to create and deliver unique training content to a group
• Working knowledge of multiple human resource disciplines including wage and hour regulations, compensation practices, organizational design, diversity, performance management, federal and state employment laws
• Thorough understanding of applicable laws, guidelines and policies
• Excellent customer skills with strong communication (written and verbal), presentation, and organizational skills complete with the ability to effectively and reasonably interact with diverse, inter-disciplinary, cross-functional teams
• Effective leadership and interpersonal skills with an ability to develop productive working relationships with others.
• Ability to develop strong professional relationships with all of the organization
• Must be detail oriented and possess the ability to use critical thinking skills to effectively resolve issues
• Ability to write reports, business correspondence, and procedure manuals
• Ability to multitask, effectively present information, and respond to questions in a timely manner
• Strong conflict management and negotiation skills
• Excellent consultative skills, including client management and business literacy
• Proficiency with Microsoft Office Suite with advanced Excel skills, Internet and email applications.
• Ability to work independently and in a team environment.
• Ability to maintain confidentiality.
• The ability to handle reasonably necessary stress
• The ability to read, concentrate and learn
• Physical requirements include: sitting, standing, and computer work for long periods of time
• The ability to travel required, including possible overnight

• Knowledge of the IT services industry a plus
• Familiarity with HRIS, UltiPro preferred, and LMS systems
• HR certification is a plus

• Bachelor's degree with 2+ years of Human Resources and/or learning and development experience, or
• Master’s degree with 1 year of general HR and/or learning and development experience

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment.
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.