Infrastructure Delivery Director of Methodology & Tooling

Who Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

• Increase consistency and quality of infrastructure delivery
• Improve data integrity in project metrics and reports
• Define roles and responsibilities (e.g., program manager, project manager, etc.)
• Streamline cross-functional team collaboration & engagement models
• Solicit feedback and facilitate dialog through forums, lunch and learns, etc.
• Optimize methodologies, standards, and guidelines

• Governance - audits, compliance, program & project methodology, processes (intake, execution, closure, etc.), standards, guidelines, and templates
• Reporting - KPIs, objectives and key results, recurring reports
• Tooling - strategy, selection, and administration (e.g., QlikSense, Power Automate, ServiceNow SPM, Jira, SharePoint, etc.)
• Training - strategic roadmap, delivery, KPIs, onboarding, training paths, socializing new tools & processes

• Responsible for weekly reporting and automation of activities to improve quality of execution
• Drives and provides oversight/review of quarterly updates of Milestones and Key Results

• Bachelor's degree in a related field preferred.
• 7 years of project management experience preferred.
• 2 years of experience managing others and/or project teams preferred.
• Five or more years of experience in a methodology role supporting a matrixed shared services organization with multiple delivery methodologies, including hybrid agile delivery, predictive / traditional project management methodologies, agile, Kanban and Scrum
• Experience leading team training on methodologies, disciplines, and best practices
• A strategic mindset.
• Proven analytical skills and experience making data driven decisions.
• Experience identifying, creating, and driving continuous improvement initiatives.
• ServiceNow Strategic Portfolio Management (SPM), Jira, and frontend SharePoint administration experience preferred.

• High School diploma or equivalent required.
• 5 years of project management experience required.

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.