Infrastructure Support Resource (Telephony, Desktop and Network )

16 Nov 2024

Vacancy expired!

Hello, OneAPPS (www.oneapps.com) is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

Role:

Network Engineer - Level 2

Location:

Wethersfield, Connecticut 06161

Infrastructure Support Resource: Telephony, Desktop and Network Supports

Desktop Services Experience (Identify / resolve PC hardware and software problems, Repair / rebuilds PCs and configures specific user settings, Installs new software releases (simple to moderate complexity), Install, modify, and maintain network components, Assists in implementation of network and/or system hardware / software, Configures / installs terminal emulation software for host connection, Assist with Password management for Active directory and Mainframe user accounts, Performs related duties as required).

Network Services experience (Provides first level support for network connectivity, Assists in diagnosing and resolving network issues, Assists with the configuration of network components, Aids in resets and device reinitialization, Assist in executing specific disaster recovery plans, Provides user support and on the spot training to users.)

Telephony Services experience (Provides first level support for telephony related issues for connectivity, hardware/software problems in an Enterprise phone system and Call Center Environment, Practical knowledge / experience in the following: VOIP technologies, SIP protocols, VPN technologies, E-Fax technologies, Soft Phone deployments, Performs user telephony setup configuration tasks, Aid in configuration and deployment cellular devices; Conducts user training in cellular and other telephony tools, Maintains inventory documentation). Would prefer candidates possess experience in the following: Experience with Avaya Aura Enterprise Systems including Call Center, Remote users and softphone applications (our applications are Avaya One-X and Avaya Communicator, also a feature called EC500, extension to cellular), Call Center Support, General knowledge of Microsoft 365, Cellular experience should be with Apple Device and IOS.

Skills:
  • Apple Devices & IOS Software
  • Avaya Aura Enterprise - Avaya One-X & Avaya Communicator
  • Desktop Services
  • EC500
  • E-fax
  • Microsoft 365
  • Network Services
  • SIP Protocols
  • Telephony Services
  • Voip/VPN

If this role sounds like you, we invite you to apply. Thanks.

  • ID: #22837717
  • State: Connecticut Wethersfield 06161 Wethersfield USA
  • City: Wethersfield
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-16
  • Deadline: 2022-01-14
  • Category: Technical support