IT Change Manager (Hartford or Stamford, CT)

Blue Rock Consulting
Stamford, CT
27 Jan 2025

Vacancy expired!

IT Change Manager for Global Insurance Company Direct-hire(FTE ) = base + bonus + Benefits + great 401k matching ONLYHartford, CT or Stamford, CT

DJob escriptionWorking with the Global Change Management Team the IT Change Manager will play a key role in the management of IT related Change to Services.You will work with the Global Change Management Team to manage raised Changes into production and Lower environments working closely with various internal and external stakeholders. You will review and assess Change Requests and make recommendations on their approval with a view as to whether they can be implemented safely with the minimum of disruption.The successful candidate will have outstanding analytical, communication and stakeholder management skills as well as an ability to prioritize and implement decisions quickly.As a member of the Global Change Management Team, you will manage raised Changes into production, as implemented by Vendors, Transition, Project Managers and other stakeholders. You will need to work flexibly to manage the Change portfolio on a week-to-week basis using the

ServiceNow tool called Silva. These may be scheduled, or result from an Incident or urgent requirement, and require rigorous assessment following industry best practice.

DISCOVER your opportunityWorking with the Global Change Management Team Your main day to day responsibilities will be:
  • Reviewing Change Requests and making recommendations on their approval with a view as to whether they can be implemented safely with the minimum of disruption
  • Attending various change meetings to review and approve changes taking place in the following week
  • Reviewing, risk assessing and prioritizing changes and releases consistently and appropriately, and communicating the potential impacts clearly, in order to minimize change related service outages and ensure the impact is truly understood
  • Working with Vendors, Service Managers, Incident and Problem Managers, and other stakeholders, to support decision making in line with best practice
  • Working closely with other Team members and Vendors to ensure IT Change requests are delivered within defined timescales and that any potential conflicts are understood and mitigated
  • Providing reporting on performance and issues to senior team members
  • Understand the Change process and the activities associated with it
  • Reviewing changes and ensuring that adequate testing has been carried out on all relevant changes before they are deployed in the live environment
  • Confirming that relevant communication to stakeholders on all planned releases is undertaken by appropriate personnel and that the quality of documentation for Changes/Releases is appropriate and fit for purpose
  • Contributing to continual service improvements and service reviews through the measurement and challenge of services and processes, tools and capability and making suggestions where appropriate
  • Identifying and managing risks and issues in accordance with standard processes
  • Liaising with Incident Management for potential Emergency Changes, administering the Emergency Change process and ensuring that retrospective changes are raised and managed for out-of-hours
  • Running weekly and daily change meetings with relevant stakeholder to review and approve changes
  • ID: #48852979
  • State: Connecticut Stamford 06901 Stamford USA
  • City: Stamford
  • Salary: $75,000 - $82,500
  • Job type: Permanent
  • Showed: 2023-01-27
  • Deadline: 2023-03-27
  • Category: Et cetera