IT Quality Engineer, Robotics Process Automation

Together we strive for everyone's opportunity towards a better financial future.

• Assigned to a portfolio of process automation initiatives; Robotics (UiPath or similar platform), Process Automation focus.
• Drive process automation and RPA testing bast practices for the organization across projects, programs or processes.
• Creation of test strategy and approach using architectural and technical implementation artifacts to derive planning and execution; also identifying risks and proposing corrective actions
• Coordinate with business and other stakeholders to identify test data and test scenarios to perform end-to end execution and validation for the development's team deliverable as per business requirements.
• Coordinate with functional testing and test data management team to ensure that business processes are thoroughly validated and ready for automation.
• Support prioritization of enhancements and projects via deliverable pipeline for RPA delivery teams.
• Support of test data needs across the RPA program; partnering with Test Data Management (TDM) team, Application Subject Matter Experts (SMEs), business SMEs and RPA SMEs
• Analyze and assess the impact of application changes on existing and in-flight process automations; and provide require delivery and release management support
• Engage business partners to help articulate automation performance, fixes, enhancements, new releases with product quality and stability at the forefront
• Approves and peer-review QA artifacts produced by QA resources within automation team. Ensures that the final work product meets all quality standards.
• Maintain and enforce Quality Assurance & Engineering standards and best practices across cross-functional delivery teams
• Partner closely with the Application Development Lead and Developers on code-delivery, release management, build/test cycles and defect/closure management
• Support the validation of test environments and data, assessing gaps and propose mitigation controls or solutions
• Maintain an awareness of evolving QA best practices and share / include best practices in RPA QA or Wealth Solutions QA practice
• Support projects, programs, or processes; applies work methods to adapt to changing conditions consistent with Voya-prescribed methodologies and standards.
• Perform manual and automated testing as needed; ability to code automated tests, analyze test results and ability to leverage test metrics to formulate action plans
• Provide oversight for RPA Quality Assurance & Engineering function, including onboarding and training new resources, maintaining and improving QA&E processes, quality approvals, production release support and the ability to step into ad-hoc manual testing as-needed
• Oversee all RPA quality project administration, test design, test execution and defect management within Quality Center Application Lifecycle Management (QC ALM)
• Engage key business stakeholders to facilitate UAT and Business Checkout during production deployments.
• Coordinates work across multiple work teams - remote/virtual/offshore environment; develops, updates, and implements contingencies for multiple teams to meet changing project or service needs. Anticipates changing resource needs and takes action to meet expectations on time and within budget.
• Collaborate with application maintenance / run team and facilitate quicker resolution of issue.
• Conduct and/or facilitate Root Cause Problem Solving (RCPS) discussion with other IT and business team for systematic issues identified
• Other duties as assigned.

• Bachelor's or Master's degree in Computer Science, Engineering or a directly related field and/or equivalent work experience.
• 8+ years of progressively experience in IT
• Extensive experience demonstrating a thorough understanding of software QA methodologies, tools, and processes
• 3+ years of Robotics Process Automation (UiPath and/or similar platform like Appian, Automation Anywhere) experience
• 2+ years' experience working with Agile project delivery.
• Thorough understanding of Software Development Life Cycles (i.e., Waterfall, Agile, Test Driven Development, Extreme Programming etc.)
• Knowledge of Quality Assurance and testing best practices
• Experienced with DevOps tools and methodologies including CI/CD life-cycle
• Research and implement new quality tools, technologies, and testing processes
• Solid experience with Micro Focus Quality Center or similar ALM platform
• Ability to perform root cause analysis to Identify, isolate and track test issues throughout the software development life cycle
• Practical ability to communicate, influence and persuade - both business and IT leaders as well as peers.
• Financial Services industry experience a plus
• Understanding of business process management, workflow and integration methods and tools.
• Team player, facilitator and works well with others.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.