IT Support Engineer

Gotham Technology
Fairfieldcounty, CT
30 Oct 2024

Vacancy expired!

Overview:The L1 Support Engineer will possess a broad technical knowledge of physical and virtual desktops with excellent customer service.Provide Level 1 help desk support to end users and resolve problems to the end user’s satisfaction. During problem escalations, act as a liaison between the user and Level 2 support until the issue is resolved. Provide service to multiple offices throughout Fairfield CT County.

Responsibilities:
  • Monitor help desk software for tickets assigned to your queue and process based on priority
  • Reset users password, profile and virtual session
  • Modify configurations, utilities, software, printers, default settings, etc. for the local workstation or thin client
  • Utilize and maintain the Spiceworks help desk software
  • Install, test and configure telephones, workstations, peripheral equipment and software
  • Manage setup and deployment for new employees using standard hardware and software
  • Perform on-site hardware and software deployment and support as required

Qualifications:
  • Minimum 2+ years’ experience in troubleshooting and resolution of software and hardware problems.
  • Ability to professionally interact with all users
  • Strong written and verbal communication skills
  • Knowledge of Windows 10, MAC OSX, Active Directory, Citrix XenApp and XenDesktop
  • Microsoft Office 365 Suite
  • Ring Central phones, desktop and laptop computer hardware and Dell Wyse thin clients
  • ID: #21914043
  • State: Connecticut Fairfieldcounty 00000 Fairfieldcounty USA
  • City: Fairfieldcounty
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-10-30
  • Deadline: 2021-12-26
  • Category: Technical support