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- Monitor help desk software for tickets assigned to your queue and process based on priority
- Reset users password, profile and virtual session
- Modify configurations, utilities, software, printers, default settings, etc. for the local workstation or thin client
- Utilize and maintain the Spiceworks help desk software
- Install, test and configure telephones, workstations, peripheral equipment and software
- Manage setup and deployment for new employees using standard hardware and software
- Perform on-site hardware and software deployment and support as required
- Minimum 2+ years’ experience in troubleshooting and resolution of software and hardware problems.
- Ability to professionally interact with all users
- Strong written and verbal communication skills
- Knowledge of Windows 10, MAC OSX, Active Directory, Citrix XenApp and XenDesktop
- Microsoft Office 365 Suite
- Ring Central phones, desktop and laptop computer hardware and Dell Wyse thin clients
- ID: #21958255
- State: Connecticut Fairfieldcounty 00000 Fairfieldcounty USA
- City: Fairfieldcounty
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-10-31
- Deadline: 2021-12-26
- Category: Technical support