LAN Support Technician

10 May 2024

Vacancy expired!

ONSITE FROM DAY 1 OneAPPS (www.oneapps.com) is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

Role:

LAN Support Technician

Location: Hartford, CT - Onsite

Job Description:Full-time professional work experience in maintaining and supporting Local Area Networks (LAN) including:
  • troubleshooting and repair of hardware
  • computer systems and peripherals
  • workstation software
  • maintaining user accounts

The ideal candidate will have:
  • Ability to excel in a rapidly changing environment and is service-oriented and proactive in anticipating and resolving desktop support issues in a fast-paced environment while maximizing efficient use of computing resources.
  • Ability to provide feedback and input to the IT department for forecasting and benchmarking desktop computing resources and have excellent communication skills.
  • Experience with various desktop hardware, virtual devices, printers, and peripherals.
  • Experience in various Windows operating system environments (Windows 10, MS Server 2012, 2008, 2016 ) and ability to capture desktop images and utilize diagnostic tools to ensure desktop environments are functioning optimally.
  • Experience with SCCM, MDT, scripting, Active Directory, PowerShell, McAfee, CrowdStrike, and Group Policy.
  • Experience and working knowledge in using and supporting Microsoft productivity software (Word, Excel, Powerpoint, Access, Outlook, O365, Teams, and Sharepoint).
  • Experience in Telecommunications: configuring VoIP phones (including softphones) such as Avaya. Knowledge of cellular devices/services, contacts, and billing.
  • Experience with BMC ticketing system or other ticketing applications.
  • Experience with maintaining hardware inventory and surplus equipment.
  • Experience creating/writing Standard Operating Procedures (SOPs) for IT staff and customers.
  • Additionally, candidates should be familiar with modern host and client-based productivity and collaboration tools such as Slack, Google Docs, GoTo Meeting, Webex, Quick Assist, etc. They should be able to assist end-users with basic connectivity and access, triage emerging support issues, and escalate protocols as required
If this role sounds like you, we invite you to apply. Thanks.

  • ID: #40585653
  • State: Connecticut Hartford 06101 Hartford USA
  • City: Hartford
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-05-10
  • Deadline: 2022-07-08
  • Category: Technical support