Vacancy expired!
- troubleshooting and repair of hardware
- computer systems and peripherals
- workstation software
- maintaining user accounts
- Ability to excel in a rapidly changing environment and is service-oriented and proactive in anticipating and resolving desktop support issues in a fast-paced environment while maximizing efficient use of computing resources.
- Ability to provide feedback and input to the IT department for forecasting and benchmarking desktop computing resources and have excellent communication skills.
- Experience with various desktop hardware, virtual devices, printers, and peripherals.
- Experience in various Windows operating system environments (Windows 10, MS Server 2012, 2008, 2016 ) and ability to capture desktop images and utilize diagnostic tools to ensure desktop environments are functioning optimally.
- Experience with SCCM, MDT, scripting, Active Directory, PowerShell, McAfee, CrowdStrike, and Group Policy.
- Experience and working knowledge in using and supporting Microsoft productivity software (Word, Excel, Powerpoint, Access, Outlook, O365, Teams, and Sharepoint).
- Experience in Telecommunications: configuring VoIP phones (including softphones) such as Avaya. Knowledge of cellular devices/services, contacts, and billing.
- Experience with BMC ticketing system or other ticketing applications.
- Experience with maintaining hardware inventory and surplus equipment.
- Experience creating/writing Standard Operating Procedures (SOPs) for IT staff and customers.
- Additionally, candidates should be familiar with modern host and client-based productivity and collaboration tools such as Slack, Google Docs, GoTo Meeting, Webex, Quick Assist, etc. They should be able to assist end-users with basic connectivity and access, triage emerging support issues, and escalate protocols as required
- ID: #40585653
- State: Connecticut Hartford 06101 Hartford USA
- City: Hartford
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-05-10
- Deadline: 2022-07-08
- Category: Technical support