Vacancy expired!
I have a full time opportunity in Shelton CT for a Level 2 Help Desk Engineer to join the team. This position will manage, implement and troubleshoot issues that touch AD, GPO, DNS, DHCP, O365, as well as Exchange and LAN/WAN devices. Please see the job description below and let me know if you are interested in discussing.This role will be Mon-Friday onsite with Friday’s being remote!
Responsibilities- Resolve situations with VIP clients (white glove experience)
- Troubleshoot and resolve critical server, network, and lines of business incidents
- Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
- Office 365 / Azure / AWS
- Microsoft Exchange Server/Exchange Online
- Remote access technologies, including RDS and VPN
- Peripheral device support, including network printers, scanners, monitors & UPS devices.
- WAN devices
- Hypervisors, SAN, NAS
- Wireless controllers and access points, routers, firewalls, and network switches
- Resolve escalated issues from the L1 and L2 team members
- Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
- Mentor team members on technology
- Collaborate with other departments to solve complex issues
- Tasks assigned by the Director of Service Desk.
- High School diploma, Bachelor’s Degree a plus
- Exposure to servers, networks and O365 applications
- Minimum of 6 years work experience in a Help Desk role
- CompTIA A+/Network+ or equivalent experience
- MCSA or equivalent experience
- Complete technical understanding and expertise in the following:
- Public and private DNS functionality
- Mail flow diagnostics
- VPN support and configuration
- File server support and configuration
- RDS environment support
- ID: #49802356
- State: Connecticut Shelton 06611 Shelton USA
- City: Shelton
- Salary: $85,000 - $90,000
- Job type: Permanent
- Showed: 2023-04-27
- Deadline: 2023-06-23
- Category: Et cetera