Level 2 Help Desk Engineer

I have a full time opportunity in Shelton CT for a Level 2 Help Desk Engineer to join the team. This position will manage, implement and troubleshoot issues that touch AD, GPO, DNS, DHCP, O365, as well as Exchange and LAN/WAN devices. Please see the job description below and let me know if you are interested in discussing.This role will be Mon-Friday onsite with Friday’s being remote!

• Resolve situations with VIP clients (white glove experience)
• Troubleshoot and resolve critical server, network, and lines of business incidents
• Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
• Office 365 / Azure / AWS
• Microsoft Exchange Server/Exchange Online
• Remote access technologies, including RDS and VPN
• Peripheral device support, including network printers, scanners, monitors & UPS devices.
• WAN devices
• Hypervisors, SAN, NAS
• Wireless controllers and access points, routers, firewalls, and network switches
• Resolve escalated issues from the L1 and L2 team members
• Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
• Mentor team members on technology
• Collaborate with other departments to solve complex issues
• Tasks assigned by the Director of Service Desk.

• High School diploma, Bachelor’s Degree a plus
• Exposure to servers, networks and O365 applications
• Minimum of 6 years work experience in a Help Desk role
• CompTIA A+/Network+ or equivalent experience
• MCSA or equivalent experience
• Complete technical understanding and expertise in the following:
• Public and private DNS functionality
• Mail flow diagnostics
• VPN support and configuration
• File server support and configuration
• RDS environment support