Manager, Tools Governance

The US GST team is seeking a strategic and technically adept Manager, Tools Governance to lead the governance and optimization of tools supporting our streaming operations functions. This role will drive business and product development initiatives, ensure alignment with Agile methodologies, and oversee testing, user engagement, and change management processes to maximize product success and adoption. Primary Responsibilities  Business & Product Development Partner with stakeholders to define tool strategy aligned with business goals. Lead cross-functional initiatives to evaluate, select, and implement new tools. Agile Methodology Mastery Champion Agile practices across engineering and product teams. Ensure tools support Agile workflows, sprint planning, and backlog management. End-to-End Testing Oversight Establish governance standards for testing tools and frameworks. Collaborate with QA and DevOps teams to ensure robust testing coverage. Product Focus Groups Organize and facilitate focus groups to gather feedback on tool usability and effectiveness. Translate insights into actionable improvements and roadmap priorities. Product Success & Acceptance Define success metrics and acceptance criteria for tool deployments. Monitor performance and adoption, driving continuous improvement. Change Management Develop and execute change management strategies for tool rollouts and upgrades. Communicate changes effectively across impacted teams and ensure smooth transitions. User Engagement Studies Conduct user research and engagement studies to assess satisfaction and identify pain points. Use findings to inform tool enhancements and training programs.