Media Operations Support Analyst

The Media Operations Support Analyst provides Level 1 (L1) enterprise support for NBCUniversal’s Technical Operations and Marketing Supply Chain platforms and workflows. This role requires a strong understanding of media asset management, content distribution, brand marketing, and post-production operations across broadcast, streaming, studio distribution, and marketing environments.Acting as a frontline partner to clients and internal stakeholders, the team ensures NBCUniversal’s tools and workflows meet the highest standards of productivity, reliability, and technical excellence across both domestic and international operations. Responsibilities:Provide L1 support for NBCUniversal Media Operations and Marketing Supply Chain platforms, including fulfillment, editing, archiving, and asset review across cloud-based and hybrid environmentsOversee and support the ingest, management, and archival of marketing assets within cloud-based Marketing Supply Chain systemsMonitor fulfillment pipelines and proactively identify, troubleshoot, and resolve ingest, transcode, and delivery issuesSupport live and linear workflows, including routing, recording, and transcodesFacilitate user onboarding, training, and day-to-day platform supportPartner with Engineering teams to properly escalate and track technical issuesInitiate and manage outage bridges as needed, coordinating communications, mitigation efforts, and stakeholder updatesDocument issues, workflows, and resolutions to support operational excellence and continuous improvement