Network Tower Manager

Expert knowledge in Routing & Switching configuration, implementation & troubleshooting. (Cat-OS, Nex-OS) Hand on experience in Palo Alto firewalls. Hands on experience of Wireless network functions, Implementation & troubleshooting. (Cisco, Meraki, Ruckus) Hands on Experience in F5 LTM. Experienced in ISP call management & coordination. Good knowledge of network security concepts. firewall configuration & troubleshooting. Good working knowledge of DNS, DHCP protocols configuration & management. Good understanding of Cloud networking concepts & configurations. Excellent communication skills. He should be able to manage critical incidents end to end. Working knowledge of network monitoring tools (SolarWinds) & ticketing tools. (SNOW/Remedy)(1.) To perform value addition activities (CIP and SIP) and implement strategies to improve productivity. (2.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation and self-driven initiatives. (3.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (4.) To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (5.) To ensure generation of an account level EE and EN revenue (6.) To ensure absorption of freshers as per the defined account targets (7.) To identify attrition percentage in accounts and take up initiatives to reduce the same