Project Coordinator

DescriptionTake the next step in your professional development. The project coordinator position is responsible for processing orders for merchandise received by mail, telephone, fax or e-mail or personally from customers or company employees About the Role The project coordinator position is responsible for processing orders for merchandise received by mail, telephone, fax or e-mail or personally from customers or company employees. Essential Functions . Reviews orders received for price and quantity accuracy. Communicates often and builds relationship with Sales Representatives in order to have an overall picture of the expectation of the customer. Enters orders into SAP in a timely manner and maintains all project information and documentation for all Quotes/Purchase Orders that are processed. Computes costs, sales representative’s commission, taxes where applicable and shipping charges as required Informs customers of updated unit costs, shipping date, anticipated delays and any additional information needed by the customer. Responsible for directly supporting the customer during the course of the project lifecycle. Ensures all paperwork is accurate and sent to and received from the customer, following -up as necessary. Prints order documents and forwards to the customer service manager for review. Confirms material is allocated or ordered and follow-up with Procurement Manager regarding material arrival date. Prepares all production documents and inserts them into specific notebooks for the Production Coordinator Follows up on orders sent to production to ensure delivery by specified dates. Checks shipping orders to ensure they are accurate with regard to quantity shipped as well as updated freight costs. Specifies if special labeling or packaging is required for shipment and communicates to the production and shipping departments. Prepares documents including customized reports, KPIs and correspondence. Updates various databases as required. Records customer complaints and works with Customer Service Manager to improve the customer experience. Works collaboratively with all internal resources to ensure the highest levels of customer satisfaction are maintained. Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments. Learn customer processes and tools and support customer requirements. Answers questions from customers or directs them to the person able to assist them. Qualifications: High school diploma or GED diploma, or one to three years’ related experience and/or training, or equivalent combination of education and experience. Must be proficient in Microsoft Office applications and Outlook. SAP or other equivalent ERP software knowledge is a must. Customer/client focus High Level of interpersonal skills Flexibility Teamwork capacity Oral and written communication proficiency Technical capacity . Days and typical hours of work are Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday 7:00a.m. to 4:00 p.m. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.