ServiceNow Developer

We are looking for

• Working on Configurations and customizations to modules.
• Field content & data population.
• Tool configuration.
• Functional and performance testing.
• Ongoing user support.
• Onboarding of new teams and users.
• Moving development work, code fixes, new work from one environment to another.
• Performing weekly releases.
• Responsible for researching, planning, coordinating and delivering solutions for the ServiceNow platform.
• Partner with business stakeholders to understand requirements and provide best practice advice on how to enhance the ServiceNow implementation.
• Establishes and manages system integrations in ServiceNow.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced java scripting of each.
• Researches and applies available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customization's function as expected.
• Manage incidents/problems related to the ServiceNow platforDevelops and manages service portal and catalog items.
• Develop and manage operational metrics reporting and dashboards.
• Ensures that service requests for new users, reports and other requests related to ServiceNow work are prioritized and completed.
• Develops business rule workflow customization's in ServiceNow.
• Identifies, analyzes and resolves data and system issues of intermediate complexity.
• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Provide software coding and customization including, but not limited to: screen tailoring, workflow, administration, report setup, data imports, integration, scripting, third party software integrations and custom application development.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyse/interpret business requirements to purpose sustainable solutions in ServiceNow.
• Answer technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation., Complete other duties as assigned.
• Create technical implementation requirements.
• Work with support team to ensure documented technical process and procedures follow ServiceNOW best practice guidance and are in alignment with standards
• Monitor health, usage, and overall compliance of ServiceNOW and its applications
• Provide on-call 24/7 Incident Response as required.
• Develops, validates and executes comprehensive test plans.
• The ideal candidate should have experience administering other systems, creating and maintain process documents.
• Fundamental understanding of IT service management and the ITIL business processes.

• A minimum of 5-6 years with developing in ServiceNow.
• Experience with Performance Analytics, Service Portal and custom integrations.