Solution Engineer

Get to Know the Opportunity:

• Key focal point for vendor governance for one or more tower.
• Has deep understanding on the critical leading indicators that result in SLA or KPI adherence. Identifies and recommends needed changes in service levels. Approves SLA/RU accuracy.
• Provide thought leadership in helping develop technology and business strategy.
• Design technology roadmaps for presentation to senior IT leaders or business partners; May also be the presenter.
• Provide leadership and governance to problem-solving activities conducted by vendors, especially where the resolution may involve multiple vendors or internal Voya groups.
• Provide input and design assistance during the implementation of technical designs and plans by the Supplier(s).
• Understand and can help lead the vendor through the complex interworking between technology stacks
• Works on multiple highly complex and interdependent projects simultaneously. May lead (but not provide project management for) the most complex technical projects.
• May provide technical leadership or direction to the lead solutions engineer or the solutions engineer.
• Research of potential system solutions, including evaluating product and vendor products and services.
• Help vendor identify the root cause of, and recommends corrective actions in response to, system outages or performance issues. Identifies and may lead opportunities for continuous improvement.
• Collaborates with Supplier(s) and provides direction on change implementation plans.
• Works collaboratively with all IT functions.
• Other duties as assigned.

• Minimum of 5 years of relevant work experience in the technology tower assigned, with demonstrable work experience in related stacks.
• Bachelor's Degree in Computer Science, Engineering and/or 9 or more years of professional IT work experience.
• Deep subject matter expertise in several technology stacks.
• Demonstrated experience working with a vendor in a managed services environment.
• Architecture Compliance setting
• Technical domain - industry & Voya
• SDLC; Project Management & IT Portfolio Management
• Change Management, Release Management, Incident Management, & Problem Management
• Disaster Recovery & Contingency Plan Review
• Supplier Management (per Tower domain)
• Supplier technical architecture requirements and technical architecture designs and plans
• Researching skills
• Collaboration - internal, external teams & business partners
• Business Acumen among LOBs(past, current, future goals, strategies and plans)
• Business relationship management
• Communication & Problem solving skills
• Performance management
• Demand and capacity management

• May have an advanced degree.
• Multiple industry certifications preferred.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.