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Support Analyst AS400 Computer Operator Onsite PositionOverview: This position is responsible for providing technical assistance and support related to desktop/server computer systems, hardware and software for all users and troubleshooting hardware/software issues on existing platforms.Functions & Responsibilities: -Troubleshoot issues on multiple computer platforms: IBM I-series and server/desktop Windows. -Provide advanced support for multiple enterprise applications including: email, calendar scheduling, word processing, spreadsheets, presentations, internet browsers, as well as specialized department specific applications. -Experience providing services to organizations spread across multiple locations. -Maintains daily performance of desktop computer systems, including but not limited to software installation, upgrades and patches, network connectivity, antivirus software and other maintenance tools/utilities.-Provide PC application training to employees.-Respond to issues from all the users including claims software, PC’s and peripherals, including but not limited to all-in-one printers, label printers and all types of scanners.-Troubleshoot issues with network/wireless equipment, data wiring, internet, scanners and printers -Documenting all troubleshooting issues and resolutions.-Write training manuals.Requirements: Associates Degree-2 – 5 years analytical/ IBM I-series operations/ troubleshooting both hardware and software experience -Demonstrated experience providing technical support-In depth knowledge of IBM, I-series operating systems and encryption backup systems -In depth knowledge of Windows server operating systems and broad knowledge of Microsoft office products-In depth knowledge of data transfer hardware and software including peripherals -Demonstrated knowledge of technical ability across a wide range of hardware and software -Demonstrated knowledge of QA processes and general understanding of claims adjudication software cycles-Strong analytical and troubleshooting skills-High level of self-motivation, productivity and attention to detail, be well organized; have excellent verbal and written communication skills
- ID: #49166912
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State: Connecticut
Meriden
06450
Meriden
USA
- City: Meriden
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2023-02-12
- Deadline: 2023-04-08
- Category: Et cetera