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- Interact with and provide end-user application support for laboratory systems including ELN, LIMS, curve-fitting, analytics and instrumentation specific software.
- Monitor and respond quickly and effectively to requests received through the IT Helpdesk, resolving IT problems to the end user's satisfaction.
- Identifies integration points with other systems and understands overall technical architecture.
- Provides input and assist as needed with GxP laboratory solutions from IT business partners and assist with implementation of Laboratory Systems Architecture changes/operations in collaboration with OS, Database, Security, Networking and the Architecture leads.
- Minimum of 6 years pharmaceutical, biotechnology or laboratory experience.
- Service Now experience; Knowledge of IT Tools and processes as it relates to ITIL v3/4.
- Detail-oriented, self-starter and able to work both independently and in a team environment.
- Strong technical aptitude, demonstrated by experience in implementing, configuring, administering, and testing computer systems.
- Ability to interpret & communicate technical information into business language.
- Ability to prioritize competing tasks and projects
- Must have experience working directly with senior level staff.
- Excellent relationship, stakeholder management and influencing skills.
- Customer satisfaction focus.
- Technical or business degree.
- Minimum degree required: Bachelor’s degree
- ITIL v3
- ID: #49130463
- State: Connecticut New haven 06510 New haven USA
- City: New haven
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-02-10
- Deadline: 2023-04-08
- Category: Et cetera