Technical Customer Onboarding Manger

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.Travel background is a MUSTWhat You'll Do:

Owner of the Technical workstreams and customer product suite within the overall project during project implementations

Aligning those responsible for the product implementations to the overall customer objectives

Maintain and communicate customers’ global strategy and approach with all technical workstreams over different regions, to ensure alignment

Create timeline for technical deployment, working alongside Customer Onboarding Manager (COM) and Units as well as all other relevant work stream owners & the customer to ensure it fits in overall project timeline

Help those responsible for the product implementations to be successful by setting out clear delivery expectations, provide clear scope overview and project plans

Work with each product SME/deployment team to deploy each product and manage the governance on schedule and scope

Single point of contact for customer for all applicable technical/ product queries, liaison with workstream owners to review the same and revert to the customer with an update / resolution for the same

Build and manage solid project plans, manage risks and issues and control changes that may impact the customer outcomes

Provide status updates on technical deployment back to COMs to incorporate in overall status update to internal partners and customer

Strong relationships and partner management to understand and meet customer requirements during the implementation process

Liaise with compliance teams, when necessary and linked to products and technology in project scope to ensure Global and Regional Legal and Compliance GBT standards are met

Review /raise/handle any risks or issues relating to technical deployment and work with the workstream owners to resolve and mitigate the same

Collaborate with technical / product team to resolve any technical /product functionality issues/concerns

Ensure execution of prescribed end to end test plans to meet the quality metrics

Provide expertise on new products

Provide best practices

What We're Looking For:

A passion for working directly with customers and strong relationship building

Understanding of GBT and corporate travel

Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones

A positive, “can do” attitude

Able to motivate a project team and manage under pressure

Business English mandatory - multi-lingual capability advantageous

Great communication skills and presentation skills

Ability to clearly articulate an accountability, then hold people accountable

Commercial awareness and strong relationship building skills

Excellent relationship building, influencing, negotiating, communication and presentation skills

Ability to drive change in the face of possible resistance

Effective time management, multi-tasking prioritization skills

Experience implementing complex technical platforms

High degree of problem solving and decision-making and ability to adapt to changing priorities

Ability to perform in complex cross-functional, global, business environment

Flexibility and the ability to adapt to change

Ability to clearly articulate an accountability, then hold people accountable

Knowledge of American Express Global Business Travel Products globally

Previous experiences in software implementation would be an asset

Ability to understand and manage projects and technology

Happy to be challenged and to challenge people and processes

Experience collaborating across multiple functional groups and with operational SME’s

LocationUnited StatesThe US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT2023BenefitsAtAGlanceWithoutRatesFinal.pdf)The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)