UX Researcher

Role: UX Researcher Location: Hartford, CT (Onsite) Duration: 12+ Months contract Experiences Required for This Role:

• UX Research Management At least 5 years of experience and use cases with the following:
• Building teams through hiring, growing and retaining high-performing researchers.
• Mentoring direct reports in mixed methods research (qualitative and quantitative), understanding of the strengths and shortcomings of different methods, including when and how to apply them throughout the product development lifecycle.
• Reviewing and providing feedback on research team members' study plans and deliverables.
• Planning global and strategic research roadmaps based on continually evolving needs.
• Guiding prioritization of research requests across multiple teams and stakeholders.
• Conducting a wide range of primary research end-to-end (designing studies, conducting research, analyzing, and reporting out learnings) both in-person and remotely.
• Synthesizing and translating research findings into actions and recommendations, while considering customer needs, company strategy, and product goals.
• Effectively communicating at every level of the audience from team members to leadership, with knowledge of how to "speak the language" of other teams.
• Crafting strategy and long-term vision, while maintaining iterative success points, as well as setting and tracking meaningful success metrics.
• Collaborating with vendor research teams and managing these relationships and deliverables.
• Persuasively translating insights and recommendations to elicit action and inspire ideation in cross-functional team environments.
• Relentlessly focusing on the user experience and advocating for UX research within and beyond the organization.
• User Acceptance Testing At least 3 years of experience and use cases with the following:
• Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
• Helping to discover problems while the service is being developed, not once it is life
• Checking the operating environment to make sure test results are valid
• Helping increase user and agency confidence in future service or product delivery
• Helping reduce the risk of reputational damage
• Recruiting and leading testing groups
• Running research sessions with users
• Understanding accessibility issues and engaging with the team to build equality
• Digital Platforms, Tools, & Discipline At least 3 years of experience and use cases with the following:
• Working with enterprise-scale digital platforms and products
• Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence
• Performance in Complex Situations At least 3 years of experience and use cases with the following:
• Communication and collaboration with state-wide partners
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Comfort in blazing a path through an ambiguous work environment
• Judgment fitting to the ever-changing environment
• Government-specific task management
• Team Player
• Supporting teammates' skills and behaviors development and delivery
• Communication and collaboration with state-wide partners
• Drive to tackle and break down large challenges with the team
• Creative and analytical thinking with strong problem-solving skills
• Judgment in dealing effectively and diplomatically with government staff
• Ability to maintain strict confidentiality