Vacancy expired!
When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.Come do more than join something, change something. For students, for future generations, for the future of education.What You'll ContributeThe Director of Digital Collections Communication Strategy will be responsible for developing, designing and executing communication strategies across all key channels with a keen focus on enhancing digital channel strategies such as web, SMS text messaging, e-mail, and mobile app. The Director will be responsible for driving strategy recommendations across these channels with the primary goal of creating efficiencies and increasing effectiveness of Sallie Mae's Collections department. This position will be expected to work autonomously to create new communication recommendations and will meet regularly with senior leaders and business partners in collections strategies, information technology, finance, legal, compliance, and operations to drive the business forward. The ideal candidate for this highly visible position will have excellent project management and communication skills with robust experience in digital focused communications.What You'll DoCommunication Strategy Development and Validation- Designs and builds a multi-channel, digital collections strategy, that both lowers losses and enhances operational efficiency with a focus on digital outreach, web and mobile app experience, and channel segmentation and optimization.
- Owns of all Collection Strategy communication channels such as web, e-mail, text messaging, mobile app, and physical mail.
- Recommends verbiage for customer communications that lead to increased customer engagement.
- Designs and implements proper test and control experiments for communication strategy recommendations.
- Presents new strategy ideas and findings to senior management team.
- Works with key vendors to ensure proper implementation of commination strategies.
- Guides team members to ensure proper tracking of strategy implementation and assess impact of those strategies.
- Challenges and guides direct reports.
- Works collaboratively across the organization to ensure successful implementation of the key initiatives and new strategies.
- Bachelor's Degree in Communications, Marketing, Business and/or equivalent, relevant work experience.
- 7 + years working in a customer communication focused role.
- 3+ years focus on digital communications or digital communication strategies.
- Demonstrated ability to conduct presentations in a well-organized, concise manner focusing on relaying key points to senior level management.
- Proficient with Microsoft applications and all applicable business areas systems.
- Proven ability to successfully handle multiple priorities in a fast-paced, time-sensitive environment.
- Has strong strategic thinking, operational excellence leadership, and control-oriented mentality.
- Prior experience in collection communications or collections strategies or other consumer credit strategic field.