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Computer Enterprises Inc. is currently hiring for an Incident Manager for our client in Wilmington, DE.
Incident ManagerWilmington, DE (All Shifts)ContractCrucial part of the Production Support team which is responsible for managing incidents for new and existing Products. This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines. Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners. This position will interface with various operations teams to bring quickly and timely resolutions to incidents. Work is performed in a 24/7 operations environment.- Must be available to work weekends and holidays on an on call basis.
- Bachelor’s degree in Computer Science, Engineering, Business or related field or equivalent work experience is required.
- Typically has 3+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions.