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LensCrafters - Lead Lab Tech (Urgent Care)Date: Sep 14, 2023Brand: LensCraftersLocation:Newark, DE, US, 19702Requisition ID: 820307Store # : 000535 LensCraftersPosition: Full-TimeTotal Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=enUS)At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.GENERAL FUNCTIONThe position creates exceptional value in the lives of customers & patients by delivering to the Brand experience through execution of the brand value proposition. Ensures customers & patients are always happy and satisfied with purchase. Role assists in the achievement of store success by managing key optical and lab processes & systems to exceptional results.MAJOR DUTIES AND RESPONSIBILITIESWhile working in Lab
Custom fit glasses and precisely places prescription in lenses.
Work with associates to strengthen their knowledge and skill for foundational product & store processes related to lens and lab technology.
Edge & mount only when needed and within company guidelines.
Ensure finished eyewear meets optical standards and customer requirements.
Routinely conduct eyewear inspections with excellence.
Complete and file store & lab paperwork thoroughly and accurately in a timely manner; work with associates to be trained & skilled in doing the same.
Ensure approved safety programs are implemented & maintained consistently per standards.
Create a safe working environment for all; demonstrate safe work practices.
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
While working in Retail
Greet all customers with a warm welcome; show urgency in providing service to customers & satisfying their needs; attract new customers.
Explore the needs & priorities of customers & link to store offerings, including eye exam.
Convey a commitment to providing unsurpassed customer service to all customers and patients with every visit.
Assist customers in selecting frames & lenses that are best suited for them; suggest improvements & recommend solutions.
Anticipate problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
Perform work accurately & thoroughly as required. Demonstrates superior product knowledge.
Take initiative to keep displays and inventory clean, attractive & organized in store/office; secure all company assets under one’s control.
Serve as a responsible alternate store key holder.
BASIC QUALIFICATIONS
HS diploma/GED
1+ year experience
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong inter-personal skills
Strong basic math skills
Sales skills
Problem solving ability
Familiarity with cash register, computers & calculators
Ability to train others
Edging & mounting experience
Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
State licensure (if applicable) &/or ABO Certification in non-licensed states
Eyewear Inspection Program Modules 1-6
Quality Manufacturing Program Certified
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.Nearest Major Market: PhiladelphiaJob Segment: Urgent Care, Lab Technician, Retail Sales, Healthcare, Retail
Full-time