Network Operation Center Support

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: ;nbsp; Network Operator Center Support JD FOR NOC: Wilmington DE Fulltime

• Good oral and written communication skills, and ability to address conflict with others constructively
• Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools.
• Contact on-call personnel to communicate new events depending in Priority
• Escalate All Major Incident Candidates to the Incident Management team, on-call resources or management
• Participate in Major Incident bridge calls to provide real time data for monitored systems
• Document activities performed in associated tickets
• Manually Monitor processes/system not covered by automated monitoring tools
• Flexible to work in any shift.
• Good communication skill to interact with both customer and end user over phone and through email.