NOC Support Tech/Helpdesk - On-Site

01 Jul 2024

Vacancy expired!

Our client in newark, dE is looking for a NOC Support Tech/Helpdesk Tech to join their growing team. This is a permanent role by way of contract to hire.

This role is on-site 5 days/week.

Shifts:

3rd shift - 10:30pm-7:30am - 1 hour lunch

2nd shift - 2pm-11pm - 1 hour lunch

1st shift - 7am-4pm - 1 hour lunch

Position Description:

  • Respond to all incidents, outages, and performance alerts - determine if issues need to be escalated and communicate with appropriate technical teams
  • Troubleshoot, gather information, and document issues with client to communicate issues and report to appropriate IT support teams
  • Alert appropriate parties of network problems and work to resolve
  • Collect and review performance reports, report trends in hardware and applications performance to assist various IT teams to predict outages and issues
  • Monitor network systems that include telecommunication circuits, LAN/WAN systems, routers, firewalls, VoIP systems, servers, storage, backup, operating systems, and cope applications
  • Notify customer and 3rd party service providers of issues and outages while working to resolve
  • Perform basic systems testing and operational tasks
  • Troubleshoot PC, printer, and application problems
  • Provide support to field technicians
  • Responsible for managing antivirus for enterprise workstations
  • Create and maintain access badges for multiple sites

Required Skills:

  • 1+ years of Helpdesk or call center experience
  • Ticketing experience and providing remote support
  • Strong customer service experience
  • Experience troubleshooting and triaging network and system related problems

Bonus Skills:

  • A+
  • NET+

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future

  • ID: #43740769
  • State: Delaware Newark 19711 Newark USA
  • City: Newark
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-07-01
  • Deadline: 2022-08-30
  • Category: Et cetera