Production Services Lead Release Management, Core Technology Infrastructure

Job Description:

• Providing support to the primary portfolio release manager (a.k.a Vertical Release Manager) via various release management functions and capacities.
• Learning and understanding the Bank's Enterprise Change Process, ensuring compliance to that change process, and utilizing that change process to advocate for change on behalf of the change sponsors.
• Coordinating with partner teams to develop and update iplans; load plans to Prism as well as related CRQ coordination.
• Running an implementation plan meeting to gather information and confirm tasks and their placement in iplans
• Compiling, distributing and maintenance of shift coverage schedules for release related activities
• Understanding of the software development lifecycle in order to provide on-going support of Integrated, Independent and Off-Cycle release events.
• Documenting the production change using Enterprise SORs (e.g. NEXUS, Remedy, ALM, etc).
• Advocating for and present production change requests at various Enterprise review/approval forums.
• Providing Release Control Room Support during all planned release events.
• Leading specific release event activities on weeknights and weekends.
• Participating in activities to review and improve internal team change processes.
• Generating metrics from available data.
• Supporting a 24x7 environment and working after hours as required.

• 3 or more years professional work experience in a technology environment
• Documentation experience with production change using Enterprise SORs (e.g. NEXUS, Remedy, ALM, etc)
• Ability to work night & weekend hours as needed

• Experience working in production support environment
• Software development or infrastructure support background
• Prior release management experience with application or infrastructure changes
• Strong communication skills both verbally and written
• Strong organizational skills and ability to multi-task
• Ability to interact with all levels of management
• Understanding of the software development lifecycle process
• Ability to take a problem and work to find a solution independently

• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

• Providing support to the primary portfolio release manager (a.k.a Vertical Release Manager) via various release management functions and capacities.
• Learning and understanding the Bank's Enterprise Change Process, ensuring compliance to that change process, and utilizing that change process to advocate for change on behalf of the change sponsors.
• Coordinating with partner teams to develop and update iplans; load plans to Prism as well as related CRQ coordination.
• Running an implementation plan meeting to gather information and confirm tasks and their placement in iplans
• Compiling, distributing and maintenance of shift coverage schedules for release related activities
• Understanding of the software development lifecycle in order to provide on-going support of Integrated, Independent and Off-Cycle release events.
• Documenting the production change using Enterprise SORs (e.g. NEXUS, Remedy, ALM, etc).
• Advocating for and present production change requests at various Enterprise review/approval forums.
• Providing Release Control Room Support during all planned release events.
• Leading specific release event activities on weeknights and weekends.
• Participating in activities to review and improve internal team change processes.
• Generating metrics from available data.
• Supporting a 24x7 environment and working after hours as required.

• 3 or more years professional work experience in a technology environment
• Documentation experience with production change using Enterprise SORs (e.g. NEXUS, Remedy, ALM, etc)
• Ability to work night & weekend hours as needed

• Experience working in production support environment
• Software development or infrastructure support background
• Prior release management experience with application or infrastructure changes
• Strong communication skills both verbally and written
• Strong organizational skills and ability to multi-task
• Ability to interact with all levels of management
• Understanding of the software development lifecycle process
• Ability to take a problem and work to find a solution independently

• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

• Providing support to the primary portfolio release manager (a.k.a Vertical Release Manager) via various release management functions and capacities.
• Learning and understanding the Bank's Enterprise Change Process, ensuring compliance to that change process, and utilizing that change process to advocate for change on behalf of the change sponsors.
• Coordinating with partner teams to develop and update iplans; load plans to Prism as well as related CRQ coordination.
• Running an implementation plan meeting to gather information and confirm tasks and their placement in iplans
• Compiling, distributing and maintenance of shift coverage schedules for release related activities
• Understanding of the software development lifecycle in order to provide on-going support of Integrated, Independent and Off-Cycle release events.
• Documenting the production change using Enterprise SORs (e.g. NEXUS, Remedy, ALM, etc).
• Advocating for and present production change requests at various Enterprise review/approval forums.
• Providing Release Control Room Support during all planned release events.
• Leading specific release event activities on weeknights and weekends.
• Participating in activities to review and improve internal team change processes.
• Generating metrics from available data.
• Supporting a 24x7 environment and working after hours as required.

• 3 or more years professional work experience in a technology environment
• Documentation experience with production change using Enterprise SORs (e.g. NEXUS, Remedy, ALM, etc)
• Ability to work night & weekend hours as needed

• Experience working in production support environment
• Software development or infrastructure support background
• Prior release management experience with application or infrastructure changes
• Strong communication skills both verbally and written
• Strong organizational skills and ability to multi-task
• Ability to interact with all levels of management
• Understanding of the software development lifecycle process
• Ability to take a problem and work to find a solution independently

• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.