Quality Control Supervisor

11 Jul 2024

Vacancy expired!

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.Quality Control SupervisorIF YOU CARE, THERE’S A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.PRIMARY PURPOSE: To assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance.ESSENTIAL FUNCTIONS and RESPONSIBILITIESAssesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.

Identifies trends and areas of opportunity for increased service efficiency and quality.

Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.

Compiles audit results and submits to manager for review.

Provides audit results for quarterly stewardship reports.

Monitors ongoing action items logs and project plans with appropriate stakeholders.

Updates vendor resources to mapping program

ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONSEducation & LicensingBachelor's degree from an accredited college or university preferred.ExperienceFour (4) years of investigative experience or equivalent combination of education and experience required.Skills & KnowledgeOral and written communication skills

PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Ability to work independently or in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboardingAuditory/Visual: Hearing, vision and talkingNOTE: Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Full-time
  • ID: #44009741
  • State: Delaware Dover 19901 Dover USA
  • City: Dover
  • Salary: USD TBD TBD
  • Showed: 2022-07-11
  • Deadline: 2022-09-10
  • Category: Et cetera