Vacancy expired!
- 6+ years of experience as IM engineer.
- Review proposed major incident and access validity based on business impact
- Facilitate Troubleshooting bridge calls to drive issues to resolution
- Document activities and discussions around major incidents
- Communicate throughout any event to required levels of leadership
- Generate and Distribute an After-Action Report for every Major Incident
- Recommend Corrective actions to the Problem process for postmortem discussion
- Review and correct SOP's/ Documentation as requested
- The contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
- Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
- Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
- Act as a scribe during regular Problem review meetings
- Recommend corrective actions based on Major Incident events
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
- Flexible to work any shift.
- Good communication skills to interact with both customer and end-user over the phone and through email.
- ID: #22481518
- State: Delaware Wilmington 19801 Wilmington USA
- City: Wilmington
- Salary: $34 - $37
- Job type: Contract
- Showed: 2021-11-10
- Deadline: 2021-12-12
- Category: Architect/engineer/CAD