Senior Product Manager, Early Access ProgramWe are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.Ford Motor Company has endured and thrived for 120 years – through every imaginable challenge – because we have the vision to imagine the future and the courage to change. Ford is redefining how it will build a better world for the future by creating culture and opportunity where employees will capitalize on Ford’s excellence in designing and building the most iconic products, while also helping develop the future of world-class connected BEVs. Ford is transforming our global automotive business to scale EVs, strengthen operations, and unlock value. We will deliver at the speed of a startup, with the deep expertise of high-volume production. Now is truly the time to join and change the way we work, and with our partners in Model e, we are passionate about solving hard problems and cultivating an environment for amazing career growth. We create with passion, delivering extraordinary solutions to change the world. We challenge: Competitors, bureaucracy, obstacles, and even our own assumptions. We have zero tolerance for bias or personal agendas. We are swift and decisive, trusting the experts, believing the data, seeking out and listening to bold intuition – regardless of the source. We are insurgents: Never satisfied, averse to complexity, inquisitive of habits and open to risk. We constantly seek to learn. We focus on the mission and deliver with urgency and speed. We are an agile team: Leveraging rapidly evolving technology to innovate, fail fast and pivot. We trust each other, surface issues openly, and solve problems collaboratively. Most importantly we raise the talent bar with every hire.What you'll doThe Product Line Manager for the Ford Early Access Program, Ford's beta testing platform with over 4,000 real Ford customers, plays a crucial role in helping improve Ford's digital products using customer feedback. This position focuses on building the pipeline and managing the program that allows Ford to leverage customer insights to drive product improvements and create exceptional digital experiences for Ford customers. The Product Line Manager will play a key role in growing the program to encompass new vehicle models and regions, spearhead the program's strategic direction, plan and execute large-scale beta tests with an enthusiastic customer base, drive engagement amongst current members, and evaluate the program’s performance and success by developing KPIs.The ideal candidate will obsess over making the vision a reality, will have an ability to operate strategically and tactically, working independently under time constraints to meet deadlines. This individual will also be a leader in the organization, taking on end-to-end ownership and successfully delivering results in an ambiguous and dynamic business environment.
Own the strategy for your product area, defining your vision, goals, and investments
Work with design to prototype and ideate on future state products
Own the recruitment, engagement, and support of entire Early Access customer base
Help teams conduct iterative, fast paced experiments to drive the development of products and services our customers love
Lead the planning and execution of beta tests with Early Access customers
Gather and disseminate customer feedback throughout the Digital Product organization and greater Ford to drive product improvements and enhance digital experiences
Develop OKRs and KPIs to measure success of products in the Early Access portfolio
Provide tooling to facilitate connections between Product Managers and customers
Collaborate with cross-functional teams to incorporate customer insights into product development processes.
Develop strategies to collect, analyze, and leverage customer feedback effectively
Strategize and execute initiatives to drive engagement and create a sense of community amongst members of the Early Access Program
You'll have
Bachelor’s degree required.
5+ years of experience using analytical skills and experience in data-driven decision-making.
3+ years of experience in product management or a related field.
2+ years of Experience working directly with end customers.
2+ years of experience utilizing customer feedback to drive product enhancements.
Even better, you may have
Experience in leveraging customer feedback to improve digital products.
Knowledge of customer research methodologies and feedback analysis.
Experience with agile product development methodologies
Ability to work in a fast-paced environment
Excellent communication and interpersonal skills to engage with customers effectively.
Ability to collaborate with cross-functional teams and drive customer-centric initiatives.
Experience in identifying customer pain points and translating them into actionable insights.
Familiarity with digital product development processes and user experience principles.
Adaptable, innovative, and customer-focused mindset.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:https://fordcareers.co/LL6HTHDVisa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-RemoteRequisition ID : 31195
Full-time