Technical Support Specialist job vacancy

Vacancy expired!

Essential Functions

Providing Five Star Client Service to all Firm stakeholders to deliver world class technology support.
Maintain a stable network environment to assure maximum productivity of firm systems including servers, desktops and laptops.
Review and suggest improvements for new technologies and softwares.
Analyze current trends in technology to recommend improvements.
Manage VOIP and Smart Phone telecommunication systems.
Maintain network backup system and test on a regular basis.
Maintain virus detection policies and procedures.
Maintain Operating System integrity and security.
Learn the basic system functions of all network and utility programs.
Provide internal office support for all office software applications.
Install, upgrade and modify software and hardware, new employee setup, orientation and training.
Relocation of computer and phone equipment.
Implement directives outlined by the technology manager.
Maintain laptop inventory and management of laptops.

Requirements

Minimum of 3 years of experience in a tech support capacity required.
Associate’s degree or equivalent preferred.
Experience working with Windows networks in a Windows environment.
Client-service oriented, with ability and desire to work with all levels of the Firm.
Strong organizational, documentation and time management skills.
Team player, adaptable, flexible, personable and able to handle multiple simultaneous projects.
Articulate communicator with excellent presentation, verbal and written communication skills.
Flexibility to support requests as needed outside of standard business hours.