Asset Technician

Alpha Omega Integration LLC
Washington, DC
26 Jan 2025

Vacancy expired!

Alpha Omega Integration, LLC., a Virginia Business Best Places to work for 2012-2019, along with recognition such as the Virginia Chamber of Commerce Fantastic 50, Inc. 5000 #143, Washington Technology Fast 50 #11, and the Vanguard Top Service Company Award is actively seeking passionate leaders to join our team, support our nation's government agencies, and make a difference!

Why Us?

We foster a culture that values hard work and integrity. We are constantly awarding those who are self-starters, trustworthy, and have a good work ethic. If you like working with the latest in IT solutions and are looking to join an organization that is consistently voted one of the best in which to work, then check out your next career opportunity below!

We are actively seeking team members who enjoy meeting challenges with a smile. We offer a fast-paced, growing environment that takes care of the overall development of our employees. AOI has an exciting opportunity for you to be part of a team where you'll have the opportunity to make a difference.

Job Title: Asset Technician

Work Location: Washington, DC

Clearance Required: Secret

Job Summary:

The Asset Technician will perform activities related to imaging of laptops, desktops and installing new laptop and desktop computers at one or more locations. The Asset Technician will provide technical knowledge and expertise of Windows operating systems and software installations, as well as provide excellent customer service when replacing assets for users. Responsibilities include supporting the hardware asset management function by performing physical inventory of IT assets as well as tracking and managing IT assets through their lifecycle (receiving, deployment, change maintenance and disposal) to keep the inventory system of record up to date. The Asset Technician may assist with monitoring of the laptop image deployment to the devices.

Responsibilities include, but are not limited to:
  • Installing software on laptop and/or desktop computers.
  • Complete multiple refreshes daily with strong attention to detail
  • Provide exceptional customer service while working in a fast-paced environment
  • Provide basic technical support for clients
  • Document actions and solutions performed with client in ticketing system
  • Stage equipment at user locations throughout target sites per plan
  • Backup and restore all local user profile(s) data and local settings
  • Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process
  • De-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal team
  • Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match plan
  • Validate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support.
  • Support removal of assets, stage in service area, prepare equipment for shipment to or pickup by disposal vendor
  • Verify imaged devices have all required patches/updates
  • Assist in domain registration/Active Directory configuration and GPO deployment where applicable
  • Other duties as assigned.

Required Skills/Experience:
  • 1 year or more of experience in an Asset technician, or similar, role; experience working with IT hardware preferred.
  • Experience installing software on laptop and/or desktop computers.
  • Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
  • Self-starter, dependable/reliable, work independently or in a team environment.
  • Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.
  • Detail-oriented, proactive, and highly organized.
  • Basic knowledge of workstation hardware.
  • Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferred.
  • Capable of prioritizing work and multi-tasking.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
  • Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow) preferred.
  • Strong written and verbal communication skills.
  • Must be able to obtain and maintain agency suitability clearance.
  • Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc.

Required Education:
  • Associates degree in Business, Computer Science, Information Systems, or related field preferred

Preferred Skills & Experience
  • Direct experience working on a laptop imaging, hardware deployment and refresh projects a plus.
Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Alpha Omega will be based on merit, qualifications, and abilities. Alpha Omega does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, IWDs, Veteran Status or any other characteristic protected by law (referred to as "protected status)."

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