Assistant Front Office Manager

Assistant Front Office ManagerWhat’s in it for you:Competitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities Pay range: $55,000 - $65,000 per annumWhat you will be doing:Oversee the daily Operations and management of the Front Office and the team during your assigned shift.Coach, lead, guide and direct the Guest Service team to include Front Desk Agents, Bellpersons, Doormen, Concierge and Royal Service Agents.Provide managerial support to other Rooms Division Leaders in daily operational duties.Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission.Ensure appropriate staffing levels of the Front Office team and make changes where necessary to meet forecasted business volumes.Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.Assist in creating schedules based on business demand and forecasts. Maintain employee morale and create programs to reward and maintain engagement in your team.Recruit, train, provide feedback, and coach the Guest Service team whenever necessary.Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.Provide support both on the floor and in assisting with office duties, paperwork and attending interdepartmental meetings